FBI Moneypak Virus/Malware/Ransomware Problem
Lately I have seen a LOT of this problem. You’re surfing the web and all of a sudden, the screen goes black and a box pops up stating the FBI/DOJ has locked your computer. In order to remove the box, you have to do a Moneypak transfer for $200. DO NOT DO THIS, you will only waste money as this will not unlock it. Do not attempt to fix your computer yourself, System Restore will not help you and can only make things worse.
This is picked up and caused by surfing the internet with inadequate virus/ malware protection. This is really not a computer virus, but more of what we call ‘ransomware‘, as it actually attempts to hold your computer hostage. Despite what the Geeks at Geek Squad have said (according to a client), this is not a hard problem to fix, however its well beyond the scope of a normal user.
If you have this problem, call me. I can fix. You won’t lose any of your data, and it takes about 2 hours (or less) Cost $60. (Special price as I see this a lot) NOW OFFERING REMOTE VIRUS REMOVAL (may not be available in severe cases) for $25 more. Most of the time I can repair this issue same day. Drop it off in the AM, Pickup in the PM. Drop off after 3, pickup next day.
If you do not have this problem, save my number, you may need it. But I would definitely update whatever antivirus program you are currently using. If you do not have an antivirus, I recommend Microsoft Security Essentials. Its a good solid, free antivirus, built by Microsoft. You can find it here. I would also make sure Windows is up to date. To do this click on the start menu and find windows update, follow the directions from there.