Lately I have seen a LOT of this problem. You’re surfing the web and all of a sudden, the screen goes black and a box pops up stating the FBI/DOJ has locked your computer. In order to remove the box, you have to do a Moneypak transfer for $200. DO NOT DO THIS, you will only waste money as this will not unlock it. Do not attempt to fix your computer yourself, System Restore will not help you and can only make things worse.
This is picked up and caused by surfing the internet with inadequate virus/ malware protection. This is really not a computer virus, but more of what we call ‘ransomware‘, as it actually attempts to hold your computer hostage. Despite what the Geeks at Geek Squad have said (according to a client), this is not a hard problem to fix, however its well beyond the scope of a normal user.
If you have this problem, call me. I can fix. You won’t lose any of your data, and it takes about 2 hours (or less) Cost $60. (Special price as I see this a lot) NOW OFFERING REMOTE VIRUS REMOVAL (may not be available in severe cases) for $25 more. Most of the time I can repair this issue same day. Drop it off in the AM, Pickup in the PM. Drop off after 3, pickup next day.
If you do not have this problem, save my number, you may need it. But I would definitely update whatever antivirus program you are currently using. If you do not have an antivirus, I recommend Microsoft Security Essentials. Its a good solid, free antivirus, built by Microsoft. You can find it here. I would also make sure Windows is up to date. To do this click on the start menu and find windows update, follow the directions from there.Read More
I’m writing this because I am seeing a trend. A trend in people replacing their original laptop Power adapter (Charger) with Universal Power Adapters (Chargers). These universal ones can come with different tips or you buy the tips separate. Some also have the ability to charge the laptop from a car, boat or other 12V Dc power point. While not all of these universal adapters are bad, they can cause problems. I have lots of experience with universal type chargers, using the Kensington Wall/ Ultra , a couple different ones from Targus and a few other ‘non’ major brand types.
Let’s look at some of the problems created by Universal type Laptop Chargers-Read More
Are you sending emails to your friends with the subject “Hi”, “Hey” or no subject without your knowledge?
Are you getting error messages when you open your email saying mail could not be received or sent?
Are your friends calling/emailing you and telling you to stop sending emails or that your email has been hacked?
If so, chances are your email password has been hacked.
Lately I’ve been seeing a LOT of broken LCD screens on Laptops. Some have been dropped, stepped on, fell off the desk, or even fell off the roof of the car..
How to keep your laptop screen intact and unbroken:
1. Never place it on the floor. That’s a great way to get it stepped on by you, a child or a dog. Yes, dogs are heavy enough to crack LCD screens.
2. Always have it on a flat and stable surface.
3. Don’t put anything heavy on top of it. Books especially are a no-no.
4. Don’t put it in a bag with anything else.
5. Always close the screen when you aren’t using it. If it were to get bumped or fell, it would absorb the shock better closed.
Remember to be careful with your laptop. Laptops can be fragile sometimes and all it takes is one drop or bump and WHAM your screen is shattered in to many little pieces.Read More
First let me start out with I’ve never been a big fan of inkjet printers due to cost, ink and mess. New ink cartridges are so expensive, and refilling them yourself is messy. Once upon a time, I used to refill my own cartridges but stopped when ink poured out of the printer onto the floor ruining the carpet.
Until recently, when people ask me “Where can I get cheap ink for my printer?” I’ve mentioned a drug store chain which did refills (of dubious quality) and eBay for cheap cartridges. New cartridges are just so expensive, I’ve seen a couple of occasions where it was cheaper to buy a new printer versus new ink tanks. So I was a bit reluctant when a client gave me a HP Office Jet Printer recently. It had 2 new ink tanks included, so I didn’t have to worry. Well, the day came and I ran out of ink. I’d given up on refilling my own and certainly didn’t want to pay retail for a new cartridge. I was thinking about buying off eBay, until I stumbled into Cartridge World in the Yester Oaks Shopping Center 3664A Airport Blvd 36608 (251) 725-6380 www.cartridgeworldusa.com
Windows recently announced seven privately reported vulnerabilities and one publicly disclosed vulnerability in Internet Explorer. My advice to most of my clients recently is to use Firefox with the AdBlocker Plugin (more in an upcoming post). But for those of you who rely upon Windows Internet Explorer (all versions) here’s a new security bulletin from Microsoft:Read More